Cancellation and Refund Policy

Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of purchases and refund requests for our educational courses and services. By enrolling in any course or program, you agree to comply with this policy.

1. Cancellation of Enrollment

 

1.1 For Self-Paced Online Courses:

• Cancellation requests can be made within 48 hours of purchase, provided the course has not been accessed.
• No cancellation will be permitted once the course content has been accessed.

1.2 For Live Online Classes and Workshops:

• Cancellation requests can be made up to 7 days prior to the scheduled start date of the class or workshop.
• Cancellations made less than 7 days before the start date will not be eligible for a refund.

1.3 For Subscription-Based Services:

• Subscriptions can be canceled at any time. However, no refunds will be provided for the remaining subscription period.

2. Refund Policy

 

2.1 Refund Eligibility:

• Refunds will only be issued for cancellations that comply with the terms mentioned in Section 1.

2.2 Processing Time:

• Approved refunds will be processed within 7-10 business days from the date of approval.
• Refunds will be made to the original payment method used at the time of purchase.

2.3 Non-Refundable Items:

• Registration fees for webinars, workshops, or special events.
• Fees for completed or partially completed courses.
• Fees for completed or partially completed courses.

3. Exceptions

 3.1 Technical Issues:

• If you experience technical issues that prevent access to the course, please contact our support team within 48 hours of the issue. We will work to resolve the problem or offer alternative solutions.

3.2 Exceptional Circumstances:

• Refunds or credits may be considered under exceptional circumstances, such as medical emergencies, on a case-by-case basis. Supporting documentation will be required.

4. How to Request a Cancellation or Refund 

4.1 Contact Us:

• Email: [email protected]
• Include your full name, order ID, and the reason for your cancellation or refund request.

4.2 Review Process:

• Once your request is received, our team will review it and respond within 3 business days.

5. Changes to This Policy 

• Paybiz Academy reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding this policy, please contact us at [email protected]